An oldie (or variation thereof) but a goodie. Can you imagine how much time and money was spent dealing with the other 80% of buttons on these remotes?!
Life Is Complicated - Keep Your Software Simple - a Forbes article that's been making the rounds lately, is a rather explicit example of LESS being more.
The short version: Company launches product with a billionty features. Product fails. Company talks to users, who ask for fewer features. Company simplifies product. Adoption skyrockets.
The users were not using the product because it was simply too much – it did too many things – it had too many options. The number of options stressed the users out and they simply chose to stop using the system.
No kidding, huh? I hope the high profile of Forbes helps software developers and product owners get this message. (Bonus would be talking to the users before investing months of development time and scads of money in a product that didn't meet the user's need. But that's a story for another forum.)
Did everyone catch this New York Times article by Grant Hill?
It's awesome. Best line?
Often, material objects take up mental as well as physical space.
So true. And true for digital as well. I rail a bit here about ROI. Basically, that content costs money, and you should spend your money purposefully and wisely. But useless content also has a mental cost. A mental cost for your team. More stress. Lower morale. Don't downgrade their jobs to digital busywork. Make sure the content they're creating, approving, maintaining, governing, and archiving is meaningful.